[% IF communal_property %]
    A [% unit.service_name FILTER lower %] collection has been reported as missed by yourself, a neighbour, or your Managing Agent.
    For updates please check your email or telephone our contact centre on 020 8770 5000.
[% ELSE %]
    A [% unit.service_name FILTER lower %] collection has been reported as missed.
    Please check your email for an update on your request.
[% END %]