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<h1><a name="faq"></a>[% loc('Frequently Asked Questions') %]</h1>

<dl>

    <dt>What is this site?</dt>
    <dd>[% site_name %] is a Home Office funded pilot enabling antisocial behaviour
    offenders an opportunity to make good the damage caused by contributing to
    environmental improvements.<br><br>
    This [% site_name %] site seeks to give victims and residents a voice in
    identifying locations where antisocial behaviour offenders can help make
    environmental improvements to their local communities (e.g. graffiti removal) by
    simply locating them on a map. Submissions made without a photograph are
    unlikely to be suitable for this scheme.<br><br>
    The [% site_name %] team will risk-assess each submission and where
    referrals are not suitable for the scheme, they will be forwarded to the relevant
    local authority.<br><br>
    If you witness antisocial behaviour in action, this should be reported, as normal,
    directly to Nottinghamshire Police on 101 or your relevant local council.</dd>

    <dt>How do I get in touch with [% site_name %]?</dt>
    <dd>Here&rsquo;s our <a href="/contact">contact page</a>.</dd>

    <dt>What sort of problems should I report with the [% site_name %] team?</dt>
    <dd>The [% site_name %] team has teamed up with FixMyStreet to allow
    Nottinghamshire residents like you to report locations you think would be
    suitable for antisocial behaviour offenders to make reparation for their offence,
    by carrying out unpaid work.<br><br>
    The type of activities they could undertake include:<br><br>
    <ul>
    <li>Litter picking</li>
    <li>Fly-posting removal</li>
    <li>Removal of graffiti on street furniture, spray paint on signage</li>
    <li>Removal of fly-tipping</li>
    <li>Tending to overgrown poorly maintained grassed areas</li>
    <li>Tending to overgrown bushes/tree branches/flower beds</li>
    <li>Street cleaning, such as broken glass in a cycle lane</li>
    </ul>
    </dd>

    <dt>How do I use the site?</dt>
    <dd>After entering a location, you are presented with a map of that area.
    You can view problems already reported in that area, or report ones of your
    own by clicking on the map at the location of the problem.<br><br>
    You will be given updates when work is carried out at the location you
    suggest.</dd>

    <dt>Is it free?</dt>
    <dd>The site is free to use, yes. The FixMyStreet Platform is maintained by
    a registered charity, so if you want to make a contribution,
        <a href="https://www.mysociety.org/donate/">please do</a>.</dd>

    <dt>Can I use [% site_name %] on my mobile?</dt>
    <dd>
    <p>The [% site_name %] website will already work on your mobile
    phone, adapting to the size of your screen automatically.</p>
    </dd>
</dl>

<h2><a name="practical"></a>Practical Questions</h2>

<dl>
    <dt>Do you remove silly or illegal content?</dt>
    <dd>The [% site_name %] Team is not responsible for the content and accuracy of
    material submitted by its users. We reserve the right to edit or remove any
    problems or updates which we consider to be inappropriate upon being
    informed by a user of the site.</dd>

    <dt>Why can&rsquo;t I zoom out more on the reporting map?</dt>
    <dd>We want to keep [% site_name %] locally focused, so restrict the ability to
    move radically between areas. The map on Your Reports will let you see all the
    reports you&rsquo;ve made, wherever they are. If you&rsquo;re from the authority then the
    emailed version of the problem report might also contain the closest road or
    postcode to the pin on the map.</dd>
</dl>

<h2><a name="organisation"></a>Organisation Questions</h2>

<dl>
    <dt>Who built [% site_name %]?</dt>
    <dd>The FixMyStreet platform was built by <a href="https://www.mysociety.org/">mySociety</a>.</dd>

    <dt>Do you need any help with the project?</dt>
    <dd>Yes, we can use help in all sorts of ways, technical or
non-technical.  Please see our <a
href="https://www.mysociety.org/helpus/">Get Involved page</a>.</dd>

    <dt>I&rsquo;d like a site like this for my own location/ where&rsquo;s the
    "source code" to this site?</dt>
    <dd>
    The software behind this site is open source, and available to you mainly
    under the GNU Affero GPL software license. You can
    <a href="https://github.com/mysociety/fixmystreet">download the source
    code</a> and help us develop it. You&rsquo;re welcome to use it in your own
    projects, although you must also make available the source code to any such
    projects. <a href="https://www.fixmystreet.com/">FixMyStreet.com</a> is the
    original code installation, in the UK, and
    <a href="http://www.fiksgatami.no/">Fiksgatami</a> is an example of the
    code being used in Norway.
    </dd>

</dl>

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