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Thank you for contacting the Royal Borough of Kingston Council

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Your card payment was successful

Payment reference [% reference %]

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[% message %] [% IF report.user.email && report.get_extra_metadata('contributed_as') != 'anonymous_user' %] We have sent a confirmation email (you may also receive a payment receipt separately) to [% report.user.email %]. [% END %]

What happens next?

[% SET container = report.get_extra_field_value('Subscription_Details_Containers') %] [% SET new_bins = report.get_extra_field_value('new_containers') %] [% IF container == 28 %] [% SET container_str = 'sacks' %] [% ELSE %] [% SET container_str = nget('bin', 'bins', new_bins) %] [% END %]

[% IF action == 'new_subscription' %] [% IF new_bins > 0 %] We will aim to deliver your garden waste [% container_str %] within 20 working days. Your subscription will start on the next garden waste collection date for your address after the delivery of your garden waste [% container_str %]. We will email you again when our waste team have delivered your [% container_str %]. [% ELSE %] For new customers, your subscription starts from your first collection. If you are a returning customer, your service will continue from your last subscription end date. [% END %] [% ELSIF action == 'add_containers' %] We will aim to deliver your garden waste [% container_str %] within 20 working days. [% ELSE %] Changes to your subscription will show up on your bin calender shortly. [% END %]

You can check your collection day online. Your garden waste needs to be at the boundary of your property by [% cobrand.garden_collection_time %] on the day of collection.

Find out what you can put in your garden waste [% container_str %] on our website.

If you have any problems with your subscription, contact Kingston’s Customer Services team on 020 8547 5002.

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