[% is_missed_collection = report.category == 'Report missed collection' %]
[%

email_summary = "Thanks for logging your report";
email_columns = 2;

PROCESS '_email_settings.html';
INCLUDE '_email_top.html';

%]

<th style="[% td_style %][% primary_column_style %]" id="primary_column">
  [% start_padded_box | safe %]

  [% IF report.category == 'Request new container' %]
    [% IF cobrand.moniker == 'kingston' %]
      <h1 style="[% h1_style %]">Your bin request has been&nbsp;logged</h1>
    [% ELSE %]
      <h1 style="[% h1_style %]">Your request has been&nbsp;logged</h1>
    [% END %]
  [% ELSE %]
    <h1 style="[% h1_style %]">Your report has been&nbsp;logged</h1>
  [% END %]

  [% IF cobrand.moniker == 'sutton' %]
  <p style="[% p_style %]">Thank you for contacting the London Borough of Sutton.</p>
  [% END %]

[% INCLUDE '_council_reference.html' problem=report %]

[% IF cobrand.moniker == 'bromley' %]

[%# Nothing here at present %]

[% ELSIF cobrand.moniker == 'sutton' %]
    [% IF report.category == 'Request new container' %]
        <p style="[% p_style %]">Due to the current high demand, please allow up to
        [% cobrand.wasteworks_config.request_timeframe %]
        for this order to be processed. We thank you for your patience and
        understanding in advance.</p>
        <p style="[% p_style %]">If you have requested a bin, box or caddy to be collected as part of the request:</p>
        <ul [% ul_attrs | safe %]>
            <li>Please keep any bin, box or caddy accessible in your front garden or driveway, ready to be exchanged.</li>
            <li>It must be visible from the public highway, so delivery drivers can see it.</li>
            <li>We will not be able to exchange a bin, box or caddy if the old bin is not available, and you may not receive your replacement.</li>
        </ul>
    [% END %]

[% ELSIF cobrand.moniker == 'kingston' AND report.category == 'Request new container' %]
  <p style="[% p_style %]">
    <b>On delivery day</b><br>
    You do not need to be home for our crew to deliver the bin.
  </p>
  <p style="[% p_style %]">
    <b>Collecting your old bin</b>
    If you&apos;ve requested a collection of your old bin, we'll schedule a specific date for our crew
    to remove it. We aim for this to be the same day as we deliver your new bin, but it could be a different day.
  </p>
  <p style="[% p_style %]">
    <strong>Use track your request link to check for your scheduled delivery date.</strong>
  </p>

[% ELSE %]

    [% IF report.category == 'Report missed collection' %]
      [% IF cobrand.moniker == 'brent' %]
        <p style="[% p_style %]">We will arrange another collection as soon as possible over the next two days. Please note that collections may also be attempted on a public holiday/weekend.</p>
      [% ELSE %]
        <p style="[% p_style %]">We will arrange another collection as soon as possible over the next 2 working days.</p>
      [% END %]
    [% ELSIF report.category == 'Request new container' %]
      <p style="[% p_style %]">We aim to deliver this container to you within
      [% cobrand.wasteworks_config.request_timeframe || '20 working days' %].
      If you have requested a replacement bin please leave your
      broken one available for collection at the front of your property.</p>
    [% END %]

[% END %]

  [% end_padded_box | safe %]
</th>
[% WRAPPER '_email_sidebar.html' object = report %]
    <h2 style="[% h2_style %]">[% report.title | html %]</h2>
    [% report.detail | html_para_email(secondary_p_style) %]

    [% IF cobrand.moniker == 'kingston' AND report.category == 'Request new container' %]
      <a style="[% button_style %]" href="[% cobrand.feature('waste_features').track_request_url %]?client_ref=RBK-[% report.id %]">Track your request</a>
    [% END %]
[% END %]

[% INCLUDE '_email_bottom.html' %]