Subject: There was a problem with your payment: [% report.title %]

Hello [% report.name %],

[% IF report.category == 'Bulky collection' ~%]
There was a problem taking payment for your [% report.title %].

[% IF c.cobrand.moniker == 'peterborough' ~%]
Please contact 01733 747474; if you feel you will have difficulty with the auto payment system please advise the call handler at the start of the call.
[% ELSIF c.cobrand.moniker == 'bromley' ~%]
Please contact the Customer Service Centre on 0300 303 8658 to try again.
[% ELSIF c.cobrand.moniker == 'sutton' ~%]
Please contact the Customer Service Centre on 020 8770 5000 to try again.
[% ELSE ~%]
Please contact the Customer Service Centre to try again.
[%~ END %]

[% IF waste_features.bulky_retry_bookings %]
Provide the reference number [% report.id %] so you do not have to provide details of your collection again.
Please note this reference number is only valid for 72 hours and you may need to select a different collection day depending on demand.
[% END %]
[% ELSE ~%]
There was a problem collecting payment for your [% report.title %]. Please
contact the Customer Service Centre to try again.
[%~ END %]

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